Intrum Germany adopts FICO customer communications solution
Intrum, Germany's ethical debt purchase and collection companies, has turned to global software and analytics provider FICO to bring its customer communications to the next level.
Florian Wöretshofer, Managing Director and CEO, Intrum Germany: "We are anticipating a significant increase of consumers struggling to clear their debts. Through the digitalisation of customer communication it is possible to reach each customer through the medium they are the most comfortable with and responsive to, be that app, email, SMS, or phone. FICO was an ideal fit as by combining automation with analytics we can free up our staff to personally handle the more complex customer needs."
FICO Customer Communication Services connect with customers in the right manner throughout the customer credit lifecycle.
Jens Dauner, Vice President & Managing Director DACH & Central Europe, FICO: "Intrum is always striving to improve for their customers. Their customer feedback is tremendous. We are working with them to build an even more responsive system that will help scale up to the volume of consumer debt that is coming without compromising any aspect of the customer journey."
